Frequently asked questions

Take it off before swimming or showering, spray perfume first and put the piece on after, and keep it away from household cleaners. Store it dry and on its own. A soft dry cloth is enough for everyday cleaning — no polish, no liquid cleaner.

Not the way a dipped finish does. Our pieces are vacuum plated, which draws the gold or silver into the alloy rather than laying it over the top, so it resists flaking from sweat and weather. Any plating dulls eventually — that is what the free year of re-brightening is for.

A stainless steel base — titanium steel — vacuum plated in 18K gold or in silver, with cubic zirconia stones on about half the designs and pearl or mother-of-pearl on a few. Produced in Guangdong, China, to our specification. Material and origin are listed on every product page. These are plated fashion pieces, not solid gold, and we would rather say so plainly.

For twelve months from the day you buy it, bring the piece to the store at 38 Tran Huy Lieu and we clean it with a professional solution and lay the plating back down, at no charge. Too far to come in? Call 0798 494 890 and we will book the courier both ways — you cover the shipping, the work stays free.

Tracking instructions are sent with the shipping confirmation once the order has been dispatched.

Contact us as soon as possible. Changes cannot be guaranteed once fulfillment has started.

Full conditions and timeframes are set out on our Shipping & Returns page.